Privacy Policy for Chai Application

Last Updated: [19/11/2024]

Introduction

Welcome to chai application("we", "our", "us"). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our App on both mobile and web platforms.

Information We Collect

We collect various types of information to provide and improve our services:

For Client Registration:

• Name: Used to identify the client.
• Mobile Number: Used for communication and service updates.
• Email: Used for communication and service-related updates.
• Pincode: Used to determine service availability and delivery logistics.
• Address: Used for delivery and service purposes.
• Description: Additional details provided by the client for better service delivery.

For Login:

• Username and Password: Used to authenticate and secure your access to the application.

Only Users can login and user the application.

How We Use Your Information

• Account Creation and Management: To set up and manage your account on the app.
• Service Delivery: To provide laundry services, manage orders, and handle deliveries.
• Communication: To send notifications, updates, and promotional offers.
• Security: To protect your account and prevent unauthorized access.
• Improvement of Services: To analyze user interactions and improve our services.

Data Security

We take appropriate measures to protect your data from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Third-Party Services

Our App may include links to third-party websites, services, or features that we do not control. These third-party services may collect information about you independently, and their privacy practices are governed by their respective policies. We encourage you to review the privacy policies of any third-party services you interact with.

Data Retention

We only retain the Personal Data collected from a User for as long as the User’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law.

Your Rights

You have the right to:

• Update Your Data: Correct or update any inaccuracies in your personal information.
• Delete Your Data: Request the deletion of your account and associated data.

Minors and Children's Policy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are under 13, please do not use our application or provide any personal information. If we learn that we have collected information from a child under 13, we will delete that information promptly. Parents or guardians who believe that their child may have provided us with personal information should contact us at chaiwala@dibc.in so that we can remove the data.

Policy Updates

We reserve the right to update or modify this Privacy Policy at any time, at our sole discretion. Changes to the Privacy Policy will be effective immediately upon posting the updated policy on our App. It is your responsibility to review this Privacy Policy periodically to stay informed about any changes. Your continued use of the App following the posting of changes constitutes your acceptance of such changes.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at chaiwala@dibc.in